Terms of service

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION CLAUSE, A CLASS-ACTION WAIVER, AN AI DISCLAIMER, A LIMITATION OF LIABILITY, AND AN INDEMNITY. BY USING THE SERVICE YOU AGREE TO BE BOUND BY THEM.

1. Agreement to terms

These Terms of Service ("Terms") form a binding agreement between Report960 ("Report960," "we," "us," or "our") and the individual accessing the Service and, where the individual accesses on behalf of a law enforcement agency ("Agency"), that Agency (collectively "you" or "User"). If you do not agree, do not use the Service. If you are accepting these Terms on behalf of an Agency, you represent that you are authorized to do so and to bind that Agency.

2. Eligibility and accounts

The Service is offered exclusively to sworn law enforcement personnel and authorized civilian support staff of a lawful law enforcement agency. You must be at least eighteen (18) years old, must provide accurate registration information, and must maintain that information. Accounts are tied to a specific identifier (badge or employee ID) and Agency, are personal to you, and are not transferable. You are responsible for all activity that occurs under your account, whether or not authorized.

3. One session per badge

The Service enforces a single active session per identifier. Signing in on a second device automatically terminates the earlier session. Sharing credentials is prohibited and constitutes a material breach of these Terms.

4. Acceptable use

You agree to the Acceptable Use Policy, which is incorporated by reference. Without limitation, you agree not to (a) submit content you are not lawfully authorized to process, including sealed records, juvenile records restricted under Welfare & Institutions Code § 827, protected health information outside a permitted purpose, CJIS material outside authorized channels, or classified material; (b) attempt to reverse engineer, decompile, or extract model weights or prompt scaffolding; (c) probe, scan, or test the vulnerability of the Service without prior written consent; (d) use the Service to harass, discriminate against, or unlawfully surveil any person; (e) circumvent session enforcement, rate limits, or credit caps; or (f) use the Service in violation of any law, regulation, court order, or agency policy.

5. Customer Content and license

As between the parties, the Agency (or, for individual accounts, the User) owns all report narratives, uploaded documents, edits, and analysis outputs generated in the Service ("Customer Content"). You grant Report960 a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and create derivative works of Customer Content solely as necessary to operate, secure, and improve the Service for you, to enforce these Terms, and to comply with law. Report960 does not use Customer Content to train or improve any generalized AI model.

6. Artificial intelligence — accuracy disclaimer

The Service uses generative artificial-intelligence models. AI-generated outputs, including reviews, scores, statutory citations, summaries, edits, and suggestions:

• Are inherently probabilistic and may contain factual errors, misquotations, or fabricated ("hallucinated") citations;
• May reference statutes, cases, or regulations that have been amended, repealed, or superseded;
• May reach different conclusions on identical input from run to run;
• May fail to identify legally significant issues; and
• Are not legal advice, not policy guidance, and not a substitute for the User's independent professional judgment, supervisor review, agency policy, agency counsel, or the plain text of the applicable statute.

Report960 does not warrant, represent, or guarantee that any AI output is accurate, complete, current, admissible, legally sufficient, or fit for any particular purpose. The User is solely and fully responsible for every report the User files and every action the User takes. You agree that you will review and, where necessary, correct all AI output before relying on it or submitting a report to any court, prosecutor, agency, or third party.

7. Not legal advice; no attorney-client relationship

Report960 is not a law firm and does not provide legal advice. Nothing in the Service creates an attorney-client relationship, a fiduciary duty, or a peace-officer / supervisor relationship between you and Report960. Statutory content is loaded from public sources for reference only and may not be the most current version.

8. Fees, billing, and cancellation

Individual plans bill monthly in advance and are non-refundable except where required by law. Agency subscriptions are billed under a separate order form. Trials, if offered, are capped in scope and duration as stated at sign-up. You are responsible for all taxes other than those on our net income. We may modify pricing on renewal with at least thirty (30) days' notice. Failure to pay when due permits us to suspend or terminate access.

9. Suspension and termination

We may suspend or terminate access, immediately and without prior notice, if we reasonably believe you have violated these Terms, present a security risk, or are subject to legal process compelling suspension. You may terminate at any time by canceling in-product or by contacting us. Sections that by their nature should survive termination will survive.

10. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, REPORT960, ITS AFFILIATES, LICENSORS, AND SUB-PROCESSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OF DATA, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR LEGALLY SUFFICIENT.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL REPORT960, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR SUB-PROCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, REPUTATION, OR CAREER; ANY DAMAGES ARISING OUT OF OR RELATED TO A DECISION, PROSECUTION, SUPPRESSION, DISMISSAL, DISCIPLINE, OR OTHER OUTCOME INFLUENCED BY AI OUTPUT; OR ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS, ALTERATION, OR DELETION OF CONTENT — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS ACTUALLY PAID BY YOU (OR YOUR AGENCY, AS APPLICABLE) TO REPORT960 IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in such jurisdictions the above limitations apply to the maximum extent permitted.

12. Indemnification

You will defend, indemnify, and hold harmless Report960 and its affiliates, officers, employees, and sub-processors from and against any claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Customer Content; (c) your violation of these Terms or the Acceptable Use Policy; (d) your violation of any law or the rights of any third party; or (e) any decision, action, or omission by you or your Agency based in whole or in part on AI output from the Service. Report960 will promptly notify you of any such claim and reasonably cooperate in the defense. This Section 12 does not require any governmental Agency to indemnify us to the extent prohibited by law; in that case the Agency will cooperate with our defense at our expense.

13. Governing law; venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to Section 14, the state and federal courts located in Orange County, California will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction and venue in those courts.

14. Binding arbitration and class-action waiver

Except for claims brought by a governmental Agency where prohibited by law, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in Orange County, California, before a single arbitrator. You and Report960 each waive any right to a jury trial and to participate in a class, collective, or representative action. A party may bring an individual action in small-claims court for disputes within that court's jurisdiction. Nothing in this Section prevents either party from seeking injunctive relief in court to protect intellectual-property rights or confidential information.

15. Changes

We may modify these Terms from time to time. Material changes take effect no fewer than thirty (30) days after in-product notice or email to Agency administrators. Your continued use after the effective date constitutes acceptance.

16. Assignment; entire agreement; severability

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any order form, constitute the entire agreement between the parties and supersede all prior agreements on the subject. If any provision is held unenforceable, the remainder will remain in full force and effect.

17. Contact

Legal notices: legal@report960.com
Security disclosures: security@report960.com
Privacy inquiries: privacy@report960.com